Refund policy

Introduction

Consumers are entitled to a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial nor their self-employed professional activity.

Right of Withdrawal

We offer a 30-day return policy without requiring a reason. This means that you have 30 days from receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it—unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.

To initiate a return, please contact us at office@pinkdaisy-munich.com. Please note that returns must be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at any time at office@pinkdaisy-munich.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess and resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as custom-made or personalized items.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Returning the item you have received is the fastest way to obtain the desired item. Once the return has been accepted, you may purchase the new item in a separate order.

European Union – 14-Day Right of Withdrawal

Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it—unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at office@pinkdaisy-munich.co